The Best Selling is Serving

The Best Selling is Serving!  This means being the patient advocate.   You’ll need to discover their true values beyond “I just need a cleaning.”  As a patient advocate, you’ll need to learn your patient’s needs, wants and desires, and help them to solve their problems.  Once you learn how to do this, you will take patient “service” to an entirely … Read More

Is SELL still a 4 letter word in dentistry? The Ethics of Selling Dentistry

The concept of “selling” dentistry can be a controversial one. Yet, being adept at selling and persuading is a critical skill in dentistry.  How can you sell without feeling like you’re “selling”? Regardless of your profession, hobby, and personal relationships, you are always selling something through relationships and service. How good are you at it? We spend our lives selling … Read More

Re-visiting Goals – in Maine

September was the perfect time for our long awaited vacation to Maine.  I mean a real vacation with no laptop and no work (well maybe only a little.)   The generous invitation came from my very fun loving cousins, where we stayed in a beautiful old (circa 1825) and renovated, vine covered rock house.  Nestled under tall spruce trees, on an … Read More

Stormy Weather from Above and Below

According to FSU Florida Climate Center, “No other part of the nation has more thunderstorm activity than Florida.”  This particular thunder storm was indeed something to behold, and, as with most phenomenon in nature, something from which to learn a life lesson. My heavy travel schedule can get monotonous and weary, so I’ve learned to always be on the lookout … Read More

Hale Ohana

Hale Ohana – Hawaiian for “house of the family”.  This is what we named our house in Hawaii, with the understanding that in Hawaii “family” typically includes immediate relatives, non-immediate relatives, long lost relatives, all manner of friends, Aunties and Uncles.  Anyone really that you like becomes part of your ohana/family. With that in mind we wanted our Hawaiian home … Read More

Bloom Where You’re Planted

This is the time of year when we reflect on our completed projects and accomplishments and consider future goals and aspirations. I’ve listened to some amazing stories of successfully executed ventures and challenging goals triumphantly overcome and completed. These are all stories and accomplishments to cheer for, acknowledge and congratulate. Still, amidst the kudos, I’ve also listened to conversations of … Read More

Sprouting and BLOOMing

I love sprouts and like to grow my own. Sprouts are the roots and early shoots from germinated seeds. These can be various types of seeds and nuts and beans. Sprouts are incredibly healthy (Sprouts contain concentrated amounts of vitamins and minerals and experts estimate that there can be up to 100 times more enzymes in sprouts than uncooked fruits … Read More

The Light in the Dark

Speaking at the annual New Zealand Dental Association conference, in August, was undoubtedly one of the highlights of my career. I was honored to be among outstanding international speakers, and enjoyed wonderful people, fabulous food and great New Zealand wines. Additionally, of course, I wanted to see the sights unique to New Zealand, the closer to nature the better. I … Read More

It’s Not Selling — It’s Serving

OK, so you hate that four letter S word. Particularly in dentistry, health professionals have a huge adverse, knee-jerk re-action to the concept of selling. Yet, when you get right down to it, selling is simply providing a product or service for compensation. It’s not really good or bad, depending on your belief. In the words of health care expert … Read More

Glorious Connections

Gloriosa Lily, my favorite summer flower, is blooming its flaming head off! Gloriosa Lily, also known as flame or fire lily, does indeed resemble flames of fire with its bright red and yellow reflexive petals, supported by strong vines and clinging tendrils at the leaf ends. This year my Gloriosa Lilies have graced the frame of Maurice, our yard art, … Read More