This is the time of year when we reflect on our completed projects and accomplishments and consider future goals and aspirations. I’ve listened to some amazing stories of successfully executed ventures and challenging goals triumphantly overcome and completed. These are all stories and accomplishments to cheer for, acknowledge and congratulate. Still, amidst the kudos, …
Christmas came and went but we were still celebrating. Our annual day-after-Christmas extended family party, with all our favorite cousins, gathered at my sister’s summer kitchen, overlooking the Indian River, to once again eat, drink, and make merry. After yet more delicious food (we all love to cook and bake), fine wine and lots of …
I am often asked “what is a good case acceptance strategy when a patient has maxed out their insurance benefit?” This a great question, especially now in the fourth quarter, when this situation is more common. Here are three communication tips that will help. Utilize The Treatment Triad prioritizing method of treatment presentation. (Urgent, …
Problem: “As technology becomes more awesomely able, what will be the high-value human skills of tomorrow?” Solution: Best new “human” skills “…the most effective groups are those whose members most strongly possess the most essentially, deeply human abilities- empathy above all, social sensitivity, storytelling, collaborating, solving problems together, building relationships.” This is not just …
Comprehensive treatment presentations that result in overwhelm can cause dental practitioners to fear being labeled “aggressive” or “expensive.” This fear can be so strong that many dentists become “Wait Watchers.” They postpone complete dental diagnosis and treatment planning, opting instead to observe, to “wait and watch” things, to attempt to maintain the patient’s dental status …
Storytelling – To Gain Case Acceptance Stories have captured peoples’ attention for eons, long before the written word. Jesus used stories to illustrate his lessons, as have many other spiritual leaders. Incredibly long stories were handed down from generation to generation, long before written narration, as a means to remember that culture’s history. Stories were …
Relationships Rule! Thanks to DEO Summer Summit (for DSOs) and NSA/GA (Georgia National Speaker Assoc) I listened to no less than 5+ amazing speakers over the weekend. Here was my biggest take-away: Relationships Rule! The speakers varied from: Gary Vaynerchuck – Irreverent and brilliant marketing guru Kim Scott (Radical Candor) – Business and communication author …
5 steps to help you communicate effectively in your new PPE We are used to wearing masks in dentistry, but previously we had the freedom to remove them for communication. The new PPE protocols now add additional barriers that further challenge effective communication with your patients. How will you sympathize, show empathy, create trust …
Waiting for our offices to re-open can be painfully frustrating – and – it can also be a time of creative productivity. For some still in quarantine, there is still time to address that never-have-time-for “To Do” list. Here are some basic important DSO foundational building blocks that often get overlooked by fast growth, perceived …
Nature is full of examples of devastation turned into re-birth. As we negotiate our way through this devastating COVID 19 crisis, take time to focus on the light at the end of the tunnel. In nature: Forest fires and floods destroy, and then create fertile grounds for new growth. Hawaiian volcanoes destroy but the lava …
