Are you anxious or overwhelmed by ever increasing AI technology, maybe even a bit scared of it? Fortune editor and author, Geoff Colvin, offers encouraging advise for the merging of technology with real human communication skills. The following is an (edited for brevity) excerpt from his book description.
What hope will there be for us when computers can drive cars better than humans, predict Supreme Court decisions better than legal experts, identify faces, scurry helpfully around offices and factories, even perform some surgeries, all faster, more reliably, and less expensively than people? It’s easy to imagine a nightmare scenario in which computers simply take over most of the tasks that people now get paid to do.
The abilities that will prove most essential to our success are no longer the technical, classroom-taught left-brain skills that economic advances have demanded from workers in the past. Instead, our greatest advantage lies in what we humans are most powerfully driven to do for and with one another, arising from our deepest, most essentially human abilities – empathy, creativity, social sensitivity, storytelling, humor, building relationships, and expressing ourselves with greater power than logic can ever achieve. This is how we create durable value that is not easily replicated by technology – because we’re hardwired to want it from humans.
These high-value skills create tremendous competitive advantage – more devoted customers, stronger cultures, breakthrough ideas, and more effective teams. They’re already being developed in a range of far-sighted organizations, such as:
The Cleveland Clinic, which emphasizes empathy training of doctors and all employees to improve patient outcomes and lower medical costs.
As technology advances, we shouldn’t focus on beating computers at what they do – we’ll lose that contest. Instead, we must develop our most essential human abilities and teach our kids (and employees-my comment) to value not just technology but also the richness of interpersonal experience.
Buying decisions are made with emotion, not logic. Layer technology with people skills.
Increase your treatment case acceptance with “essentially human abilities – empathy, creativity, social sensitivity, storytelling, humor, building relationships”.
I can help you and your team express yourselves with ”greater power than logic can ever achieve”.
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