Christmas came and went but we were still celebrating. Our annual day-after-Christmas extended family party, with all our favorite cousins, gathered at my sister’s summer kitchen, overlooking the Indian River, to once again eat, drink, and make merry. After yet more delicious food (we all love to cook and bake), fine wine and lots of …
I am often asked “what is a good case acceptance strategy when a patient has maxed out their insurance benefit?” This a great question, especially now in the fourth quarter, when this situation is more common. Here are three communication tips that will help. Utilize The Treatment Triad prioritizing method of treatment presentation. (Urgent, …
Problem: “As technology becomes more awesomely able, what will be the high-value human skills of tomorrow?” Solution: Best new “human” skills “…the most effective groups are those whose members most strongly possess the most essentially, deeply human abilities- empathy above all, social sensitivity, storytelling, collaborating, solving problems together, building relationships.” This is not just …
Storytelling – To Gain Case Acceptance Stories have captured peoples’ attention for eons, long before the written word. Jesus used stories to illustrate his lessons, as have many other spiritual leaders. Incredibly long stories were handed down from generation to generation, long before written narration, as a means to remember that culture’s history. Stories were …
Relationships Rule! Thanks to DEO Summer Summit (for DSOs) and NSA/GA (Georgia National Speaker Assoc) I listened to no less than 5+ amazing speakers over the weekend. Here was my biggest take-away: Relationships Rule! The speakers varied from: Gary Vaynerchuck – Irreverent and brilliant marketing guru Kim Scott (Radical Candor) – Business and communication author …
Here are some alarming facts. Did you know that the average percentage of dental treatment acceptance is only 30-50%? Half, or even less than half of your patients never accept the treatment you recommend. Think about that. Think of the revenue you’re leaving on the table, and just as importantly, patients that are not getting the …
You hear a lot about company culture now and wonder if it is really all that important. The answer is no… it is imperative! Here’s why. Your company culture will drive all other systems, positively or negatively. Additionally, if your company culture is neutral, or non-existent, then your team will bring their own personal cultures …
5 steps to help you communicate effectively in your new PPE We are used to wearing masks in dentistry, but previously we had the freedom to remove them for communication. The new PPE protocols now add additional barriers that further challenge effective communication with your patients. How will you sympathize, show empathy, create trust …
